Brand-New, Refreshed or Pre-Owned? Know What You’re Getting.
A new device isn’t your only option.
Compare cost, condition, testing, warranty and support before deciding what works best for you. From smartphones to laptops, each buying option has its advantages.
The right device depends on what matters to you.
Budget, condition, warranty, remaining useful life and after-purchase support can all matter just as much as the model name on the box.
Three ways to buy. Different things to consider.
Compare the advantages and trade-offs before choosing the route that best fits your budget, expectations and device needs.
A note about terminology: “Refreshed,” “refurbished” and “certified pre-owned” can describe different processes depending on the seller. Check the specific device listing, condition grade and warranty terms before purchasing.
What to expect from a refreshed device.
A lower price doesn’t have to mean buying blindly.
The inspection process, condition grade, warranty and seller support can make a major difference when comparing refreshed or pre-owned electronics.
Seven things worth considering.
Look beyond the model and price. Condition, testing, warranty, availability and remaining software support all contribute to the value of a device.
Quality Assurance
Refreshed devices are inspected and tested, with components such as batteries, screens or buttons replaced when necessary.
Fix Factory uses a minimum 60-point inspection and grading process .
Warranty Coverage
Coverage varies by seller. Fix Factory advertises a 90-day warranty for eligible refreshed devices purchased from us.
Review the applicable terms and exclusions before ordering.
Cost Savings
Choosing a refreshed device can provide the features you need at a lower cost than buying new.
Reduced Environmental Impact
Keeping electronics in use longer can help reduce unnecessary disposal and demand for replacement devices.
Cosmetic Condition
Some devices have scratches, scuffs or other signs of previous use.
Check the individual listing and our condition grading scale to understand what to expect.
Limited Availability
Inventory depends on the models and quantities available for refurbishment.
Specific colours, capacities or older devices may be harder to find.
Older, Still Useful Technology
A refreshed device may be one or more generations behind the newest release, but it can still meet everyday needs. Check software support and compatibility with the apps you use.
A few checks make a big difference.
Whether you buy new, refreshed or second-hand, make sure you understand the product — not just the price.
Condition Grade Check the listed cosmetic and physical condition.
Functional Testing Review battery and functional testing information.
Warranty Confirm what coverage applies after purchase.
Return Policy Know the seller’s return terms before ordering.
Compatibility Verify software, carrier and app support.
After-Sale Support Choose a seller you can contact afterward.
Refreshed with more confidence.
Our refreshed-device process is designed to give you more information about what you’re buying before it reaches your hands.
Inspect
The device enters a minimum 60-point inspection and grading process.
Test
Device functions and components are checked as part of the evaluation process.
Refresh
Components such as batteries, screens or buttons may be replaced when necessary.
Grade
The condition grade helps communicate what you should expect from the device.
Want to understand how Fix Factory grades device condition?
View Our Grading + Condition Scale90-Day Refreshed Device Warranty.
Eligible refreshed devices purchased from Fix Factory include our published 90-day refreshed-device warranty. Review the applicable coverage terms, conditions and exclusions before purchasing.
Your next device could be refreshed.
Compare available models, review the condition grade and choose a device that fits your needs and budget. Already have a device worth keeping? A professional fix may be another practical option.
More options for getting the technology you need without automatically replacing it with something new.
Fast. Convenient. Reliable.
Certified expert fix, on your terms. Here’s what makes us different.
Fixed in
Under 30 Minutes
iPads, Tablets, Board Fix
within 2-24 hours
We Come to You,
Premium Doorstep Service
The Original Onsite
Mobile Fix Technicians™
Lifetime Warranty +
Install Guarantee
On all Eligible Screen
Replacements
Lowest-Price Fix
Guarantee™ (LFG)
We Won’t be
Beat on Price
