LIFETIME GUARANTEE on all 'INCEL PREMIUM QUALITY', 'CERTIFIED PREMIUM QUALITY', 'CERTIFIED OLED QUALITY' OR 'OEM/ORIGINAL QUALITY' LCD/OLED Screens, Displays and Digitizers covers defects from the manufacturer and guarantees general overall functionality. It does not include coverage for or protect you from cracks, liquid damage, misuse, abuse, drops, accidental damage or general wear & tear, and there may be fees as stated above associated with labor and warranty administration. Click Here For Accidental + Physical Damage Coverage.
For your fix to be eligible for our lifetime guarantee, the screen/display being fixed must be Original Direct-From-Factory (eg, Carrier, Apple, Samsung, Google etc) and unopened by another repair shop without liquid damages. Original, from factory unopened or previously fixed, screen replacements are only eligible for our Lifetime Guarantee. We stand by the quality of our products, and do make exceptions on a case-by-case basis however, based on the nature of the issue post repair. Simply submit your "post-repair support ticket" here to check your warranty eligibility even if you're unsure.
Any damage inflicted by the end-user or the technician will not be covered or eligible for coverage. Any damage inflicted by the end-user or the technician will not be covered under warranty. If parts are damaged during install of another part, and is seemingly unavoidable (usually the tech will advise at the door of other potential risks once they see the device; e.g fingerprint sensor/home button is damaged during screen removal due to excess damages in/around home button screen area) the related part damaged will be adjudicated on a case by case basis for cost of repair/replacement, if any, and/or but not limited to refund(s) for the inconvenience of losing a feature (eg. faceID or touchID). If an avoidable fault arises that it is the technicians (e.g an accidental tear in a flex cable/tools hit LCD panel/static shorts etc.) the technician will replace, at cost or no cost (case-by-case basis), the damaged item(s) pertaining to that specific repair. Pre-diagnostic checklists and Videos/Pictures are completed by each fTech on each repair to verify functionality pre and post repair.
All the returned LCD/OLED Screens and Digitizers must be purchased from Fix Factory and/or have been professionally installed by a Fix Factory Canada fTech and must have our distinguishing marks on the parts.
Back Glass Covers (Select Android and Samsung Covers)
Full 1 Year Replacement Warranty is offered on all Android Back Glass Cover Replacements purchased from and installed by Fix Factory Canada and/or our subsidiaries. If it breaks, cracks and/or lifts, just issue a support ticket with a picture/video of your back glass and, if eligible, a tech will replace it at no part cost (pay just the processing/labor fee), up-to 1 time within a year (365 days), so long as it's the same device back glass cover (originally installed by us) being replaced and on the same device with the same device user (non-transferrable). It's our commitment to you and our products - both should be protected. Simply issue a support ticket here, with a picture of your broken back cover on your phone, and we'll take care of the rest!
Notice: Does not include liquid damage or intentional damage or abuse; only accidental damage to the repaired back glass is covered, once (1) within a year with payment of the processing/labor fee of between $25 - $50, depending on the model. Please note, we do not provide guarantee or warrant that the back glass assembly or cover is rated for any ingress protection or waterproofness/liquid resistance post repair, and any damage or lifting resulting from liquid damages, such as a liquid screen protector installation , is not covered.
Back Glass Assembly (Apple, 14/14Plus and Newer)
Full 1 Year Replacement Warranty is offered on all Apple iPhone Genuine / OEM Back Glass Assembly Replacements purchased from and installed by Fix Factory Canada and/or our subsidiaries. If it breaks, cracks and/or lifts, just issue a support ticket with a picture/video of your back glass and, if eligible, a tech will replace it at no part cost (pay just the processing/labor fee), up-to 1 time within a year (365 days), so long as it's the same device back glass cover (originally installed by us) being replaced and on the same device with the same device user (non-transferrable). It's our commitment to you and our products - both should be protected. Simply issue a support ticket here, with a picture of your broken back cover on your phone, and we'll take care of the rest!
Aftermarket compatible iPhone 14/14plus or newer devices back glass assemblies carry a 30-day warranty + Guarantee, with the same terms as directly in the above paragraph and will be noted on your invoice.
Notice: Does not include liquid damage or intentional damage or abuse; only accidental damage to the repaired back glass is covered, once (1) within a year with payment of the processing/labor fee of between $50 - $300, depending on the model. *Excludes iPhone 13 Series and Older, 14 Pro & 14 Pro max;
Front and Back Adhesive Seals
Full 1 Year Replacement Warranty is offered on all Apple and Android Front and/or Back Adhesives purchased from and installed by Fix Factory Canada and/or our subsidiaries. If it lifts or won't stick down, just issue a support ticket and, if eligible, a tech will replace it at no cost for parts and labor, up-to 1 time within a year (365 days), so long as it's the same device front and/or back adhesive (originally installed by us) being replaced and on the same device with the same device user (non-transferrable). It's our commitment to you and our products - both should be protected. Simply issue a support ticket here, with a picture of the lifting etc, and we'll take care of the rest!
Notice: Does not include liquid damage (such as when installing liquid based screen protectors and the liquid get's into the back/front seal and lifts it/removes glue), accidental other part causing damages (such as battery swelling and lifting back cover/seal), or intentional damage or abuse (such as throwing your device).
Full 1 Year Replacement Warranty is offered on all Android or Apple Product Back Camera Lens Replacements purchased from and installed by Fix Factory Canada and/or our subsidiaries. If it breaks, cracks and/or lifts or has other issues, just issue a support ticket and, if eligible, a tech will replace it at no cost for parts and labor, up-to 1 time within a year (365 days), so long as it's the same device back camera lens glass cover (originally installed by us) being replaced and on the same device with the same device user (non-transferrable). It's our commitment to you and our products - both should be protected. Simply issue a support ticket here, with a picture of your broken back camera lens that was replaced on your device, and we'll take care of the rest!
Notice: Does not include liquid damage or intentional damage or abuse; *only accidental damage to the repaired camera lens is covered, once (1) within a year. Click Here For Physical Damage Coverage.
Full 5 Year Replacement Warranty is offered on all screen protectors sold and installed by Fix Factory Canada and our subsidiaries. If it breaks, cracks, lifts and / or bubbles, just issue a support ticket and a tech will replace it at no cost for parts or labor, once per year for up-to 5 years, as long as it's the same device screen protector being replaced each time, on the same device with the same user (non-transferrable). Make sure you keep it aside and provide it to the technician upon replacement for exchange. It's our commitment to you and our products - both should be protected. Simply issue a support ticket here with a picture of your broken screen protector on your phone, and we'll take care of the rest!
Genuine / OEM / Original Quality Batteries
1 Year Warranty on our OEM / Original Quality Batteries due to the finite amount of cycles available on batteries. Please note that apps, themes or bugs draining a new battery are NOT covered in our warranty, as this may be software related and not the battery integrity itself. For example, if the battery starts overheating the phone (rare cases), swelling, the gas gauge chip has issues preventing charging or causing intermitted charging (usually power IC/tristar) or the battery shuts down prior to your warranty termination, we'll happily have a tech come back to adjudicate the issue(s) further, and if eligible replace the faulty battery at no cost, and pay only the $10 admin/recycling fee in most cases. It does not include liquid damage, intentional or accidental damage. Click Here For Accidental + Physical Damage Coverage.
Premium Quality (Aftermarket) Batteries
180 Days Warranty on our Premium Quality (Aftermarket) Batteries due to the finite amount of cycles available on batteries. Please note that apps, themes or bugs draining a new battery are NOT covered in our warranty, as this may be software related and not the battery integrity itself. For example, if the battery starts overheating the phone (rare cases), swelling, the gas gauge chip has issues preventing charging or causing intermitted charging (usually power IC/tristar) or the battery shuts down prior to your warranty termination, we'll happily have a tech come back to adjudicate the issue(s) further, and if eligible replace the faulty battery at no cost, and pay only the $10 admin/recycling fee in most cases. It does not include liquid damage, intentional or accidental damage. Click Here For Accidental + Physical Damage Coverage.
All the returned batteries must be purchased from Fix Factory and/or have been professionally installed by a Fix Factory Canada fTech and must have our distinguishing marks on the part(s).
Most other parts and board level fixes are covered with up-to a 1 Year warranty, unless otherwise stated on your invoice/online. Depending on what other part was fixed or board level repair was completed will determine the applicable terms for your warranty. For example, if a Power IC chip was replaced and it is again having power IC related issues or the solder fails within warranty period, then a new Power IC would be replaced again under no costs, if within eligible warranty period. And for example, if there are power related issues post repair still, and it's battery related for example, then a battery replacement fee would be applicable instead and the warranty requested would be denied.
For all of the above, any damage inflicted by the end-user or the technician will not be covered or eligible for coverage. Any damage inflicted by the end-user or the technician will not be covered under warranty. Any parts that become damaged from a replacement of another part (eg. replaced battery that swells and breaks/damages screen and/or lcd) are generally not covered under warranty, even if the failed part is; since this can (and does) happened with your original battery when it swells, and that wouldn't be covered by our warranty of course, so the same logic applies. If parts are damaged during install of another part, and is seemingly unavoidable (usually the tech will advise at the door of other potential risks once they see the device; e.g fingerprint sensor/home button is damaged during screen removal due to excess damages in/around home button screen area) the related part damaged will be adjudicated on a case by case basis for cost of repair/replacement, if any, and/or but not limited to refund(s) for the inconvenience of losing a feature (eg. faceID or touchID). If an avoidable fault arises that it is the technicians (e.g an accidental tear in a flex cable/tools hit LCD panel/static shorts etc.) the technician will replace, at cost or no cost (case-by-case basis), the damaged item(s) pertaining to that specific repair. Pre-diagnostic checklists and Videos/Pictures are completed by each fTech on each repair to verify functionality pre and post repair.
1 Year Limited Warranty on our Accessories and Tools against manufacturer defects. Wear and tear is not eligible.
Any damage inflicted by the end-user or the technician will not be covered. Use of tools and accessories is at the sole risk of the end -user. We do protect you against faulty tools or accessories, and in rare cases the tool may bend went it should not, or a chip may burn out prior to the stated warranty for programmers etc
All the returned items must be purchased from Fix Factory and/or have been professionally installed by a Fix Factory Canada fTech and must have our distinguishing marks on the parts.
LIFETIME Guarantee IMEI (Blacklist Protection Guarantee)
90 Days Complete Comprehensive Repair/Replacement Warranty. If anything goes wrong, with the exception of software or apps related diagnostics/support, we'll be there to help.
Lifetime LCD/OLED Screen Warranty - replaced free without physical damage or apparent water damage
1 Year Battery Warranty - replaced free within 1 year if not holding a charge, won't charge or is low capacity (<80%)
Our Policy
Unfortunately, Fix Factory does not accept returns for products purchased elsewhere; these items will be denied and recycled after 72 hours unless requested otherwise ([email protected]). We also do not buy used or broken devices from the public at this time.
This comprehensive program covers an impressive range of incidents including Accidental Damage (liquid and physical screen damage). It also covers Mechanical or Electrical Failure after the manufacturer’s warranty ends, or such things as back glass breaks and limited liquid damages, for example. Peruse plans now!
While this program’s protection is extensive, there are a few exceptions. Loss, theft, any normal wear and tear, pre-existing flaws, non-accidental or cosmetic damage is not covered. Have questions or need more details? The Terms & Conditions + Contract have the full details on what is or is not covered.
