All screen and display fixes include a lifetime warranty + install guarantee, and most other parts are protected by up to a 1-year warranty + install guarantee.
Our Lifetime Warranty protects your screen, digitizer, and display assembly against manufacturer defects for the life of the part on the same device (non-transferable). In every case, our Install Guarantee also applies — your no-nonsense, fast-track to support if anything isn’t installed or performing correctly within the appropriate quality tier, from installation through 24-hours post-fix (unless otherwise stated — e.g. water-damaged, mid-frame bends/damage scenarios).
At Fix Factory, our experienced and professional Quality Assurance Team enables us to confidently offer a Lifetime Warranty + Install Guarantee on all display, screen, and digitizer assemblies when installed by our Certified Technicians or our Authorized Partners.
All other parts and products, when combined with our services, include up to a 1-Year Limited Warranty, as clearly outlined on your invoice and product pages online.
While each part undergoes strict pre-installation and manufacturer-level testing, we recognize that rare defects can still occur—whether inherent to the component, missed during testing, or sustained during shipping or unpacking.
In the case of Genuine (OEM) Authorized Dealer-Direct Parts (mostly Apple), they are provided to us in sealed packaging directly from the Authorized Distributor and undergo extensive pre-shipping testing at the OEM (Apple, Samsung, Google etc) so as to avoid defects prior to sale and installation, which limits the available warranty claims to manufacturer defects only (which are rare, and averaging 0.001% RMA rate).
To ensure transparency and peace of mind, we’ve developed a clear and straightforward process for both our Lifetime Warranty + Install Guarantee, so you always know where you stand. Want the details?
IMPORTANT NOTICE: This lifetime warranty does not cover physical damage of any kind, damage caused by other failing components, normal wear and tear, abuse, accidental damage, or any liquid exposure (pre/post fix).
WARRANTY OVERVIEW
Fix Factory stocks a variety of products sold across multiple platforms. The following warranty terms apply to all products purchased in conjunction with our fix services, regardless of the sales channel.
Screen & Display Assembly Warranty — Lifetime Coverage
When your screen, digitizer and/or display assembly is installed by Fix Factory, we warranty your screen, digitizer and display assembly (LCD, HOLED, SOLED, OEM/Original Quality, Genuine Direct) for life against manufacturer defects + we guarantee its basic functionality, applicable manufacturer certifications, and related performance immediately upon install – based on the quality class selected – provided the device has not been previously opened or serviced by any party other than Fix Factory Technicians or our Authorized Partners. See detailed coverage below.
As a final measure to support our clients, if the technician is unable to fully or partially approve a warranty claim on-site or remotely through the ticketing system, we can proceed with replacing the part at standard repair pricing. The original replaced component will then be returned to the vendor for further warranty adjudication. If the claim is approved, a refund or credit will be issued accordingly.
Warranty Coverage Excludes
Physical Damage of Any Kind (e.g. cracks, impact, drop damage)
Damage caused by Other Failing Components (e.g. a swelling battery damaging the screen)
Intentional or Accidental Damage (e.g. repeatedly pressing too hard on an iPad home button, drops, bangs or excessive pressure or heat etc)
Wear and Tear (e.g. burn-in) or Corrosion Coverage
Pre- or Post-Fix Liquid Damage Coverage (of any kind)
Parts without Identifiable Fix Factory Labels or Service Markers
Restoration of your IP Rating/Liquid Resistance Rating
In extremely rare cases, where accidental damage is clearly and directly caused by our fTech, the Technician, Authorized Partner or Fix Factory may – at its discretion – provide a remedy, such as replacing the affected part(s) at cost or no cost (e.g. replacing a battery punctured directly by a Tech during screen removal). These rare situations are assessed and handled by Fix Factory Support, and approved on a case-by-case basis. See detailed coverage below.
Other Repairs (Battery, Back Glass, Ports, etc.) — Up to 1 Year Coverage
For all other parts installed by a Fix Factory technician or authorized partner (e.g. batteries, cameras, back housings/glass covers, charge ports etc.), we offer an up to 1-Year Limited Warranty, depending on the part and quality class. Coverage terms are clearly indicated on your invoice and on the product page at the time of purchase. See detailed coverage below.
As a final measure to support our clients, if the technician is unable to fully or partially approve a warranty claim on-site or remotely through the ticketing system, we can proceed with replacing the part at standard repair pricing. The original replaced component will then be returned to the vendor for further warranty adjudication. If the claim is approved, a refund or credit will be issued accordingly.
Refreshed Devices – Comprehensive 90-Day and Limited up-to 1-Year Parts Warranty
Lifetime IMEI Guarantee (Blacklist Protection Guarantee)
90-Day Comprehensive Repair/Replacement Warranty
Enjoy peace of mind with our 90-Day Comprehensive Warranty covering all eligible hardware related issues in your refreshed device, including all repairs and replacements performed by Fix Factory Canada on the refreshed device previously. If anything goes wrong (excluding software/app-related issues), we’ll be there to help – no hassle within your 1st 90-days. Please note, there may be a $25-$50 labor service / recycling / fuel surcharge attributed and/or collectible at the time of service.
Lifetime Screen and Display Warranty (LCD/OLED)
We offer a Lifetime Warranty on all LCD and OLED screens on your refreshed device. If your screen and/or display assembly fails due to a manufacturer defect, we’ll replace it free of charge for the part, as long as there is no physical damage, significant wear and tear or visible signs of liquid exposure. Please note, there may be a $25-$50 labor service / recycling / fuel surcharge attributed and/or collectible at the time of service.
1-Year Battery Warranty
Our 1-Year Battery Warranty covers any battery in your refreshed device, whether it was installed previously by Fix Factory Canada or is the original part. If your refreshed device battery:
‣ No longer holds a charge / Is not charging at all
‣ Exhibits Battery Swell
‣ Is below 79% health capacity within one year
…it will be replaced free of charge for the part, provided there is no physical or liquid damage. Please note, there may be a $25-$50 labor service / recycling / fuel surcharge attributed and/or collectible at the time of service.
Post-Purchase Support Requests Can be Made Here
General Warranty Terms
Non-Transferable: Warranties apply only to the original purchaser and device. Coverage is void if the device is sold or transferred to another person.
Business Continuity: Warranties are null and void in the event Fix Factory Canada ceases operations in Canada.
Third-Party Interference: Any repairs performed by a third party or non–Fix Factory Canada technician void the warranty.
To maintain coverage, clients must provide Fix Factory with the first right of refusal for any issue requested under warranty. Attempting fix through another technician or shop prior to contacting Fix Factory may result in the denial of your warranty claim. See detailed coverage below.
As a final measure to support our clients, if the technician is unable to fully or partially approve a warranty claim on-site or remotely through the ticketing system, we can proceed with replacing the part at standard repair pricing. The original replaced component will then be returned to the vendor for further warranty adjudication. If the claim is approved, a refund or credit will be issued accordingly.
Mail-In Warranty Repairs – Shipping Policy & Limitations
For all mailed-in warranty fix requests, return shipping to Fix Factory is generally the responsibility of the client once the warranty claim has been approved for adjudication. However, we will cover the cost of shipping the fixed device back to you once the warranty assessment and any necessary repairs are complete. In select cases, free return shipping to Fix Factory may be included as part of your approved warranty coverage, and is approved on a case-by-case basis. If applicable, such shipping terms or exceptions will be clearly indicated in your support correspondence. Please note, shipping damage coverage coverage is capped at $100, pursued through the couriers channels. If you want additional insurance coverage, please purchase your own prior to sending.
Notice – Warranty Service Fees
Please be advised that while your screen and display assembly may be covered under our Lifetime Warranty, and other parts may be covered under our Limited Warranty (up-to one year), certain associated costs – such as technician labor, adjudication of non-faulty parts, and administrative processing fees – are not included in warranty coverage.
In other words, a service fee may apply to your warranty claim, regardless of whether the part in question is ultimately found to be defective. All applicable fees will be clearly disclosed in advance, prior to dispatching a Fix Factory Technician, or Authorized Partner, for any warranty-related evaluation or service.
Typical assessment or adjudication fees range between $25 and $40, depending on the service type and complexity. In some cases (e.g. back glass replacement), fees may be higher due to specialized labor, materials or specific terms for warranty.
Estimated Warranty Adjudication/Assessment Service Fees by Category:
$25 – $40: Eligible Screen Replacement
(includes fees for adjudication fees, administration and support fees, and/or fuel surcharge fees)
$25 – $80: Eligible Non-Screen Parts
Examples can include: iPad home buttons, charge ports, speakers, cameras etc.
(includes adjudication fees, administration fees, and/or fuel surcharge fees)
$25 – $40: Eligible Battery Replacement
(includes adjudication fees, administration and fees, and/or fuel surcharge fees)
$25 – $250: Eligible Back Glass Replacement
(includes processing, adjudication fees, administration fees, and/or fuel surcharge fees)
DETAILED WARRANTY INFORMATION
Cracked Glass: Any cracks appearing on the glass of the screen.
Damaged Screen: The screen itself shows cracks.
Lines on LCD
Cracked LCD Layer
Water Damage Mark Triggered
Residual Liquids, Water or Humidity
Corrosion
Green Screen/Screen FlashesAll Support / Warranty requests should be started at the Help & Support Page. As we only provide post-fix support via our online ticketing system and email, failure to adhere to our support policy may result in a denial of warranty services or eligibility.
IMPORTANT DISCLAIMERS AND NOTICES: DATA LOSS / CORRUPTION, 3RD PARTY INSTALLATION AND IP68 RATING DISCLAIMERS
DATA LOSS/CORRUPTION – IMPORTANT NOTICE: Please be advised that all electronics repairs carry inherent risks, including potential data loss or corruption. Fix Factory does not guarantee the integrity, retention, or recovery of data during or after any fix. We strongly recommend that you back up your device and all important data prior to service. For general Level 1–4 repairs (e.g. screen, display, digitizer, battery, back glass replacements & other parts), the risk of data loss is minimal. However, for Level 5 repairs (including board-level or advanced component work), the risk of data corruption or complete data loss is significantly higher. In such cases, you will be informed of the elevated risk and required to provide informed consent prior to proceeding with the fix. If data issues arise following your fix, please contact us at [email protected] for further instructions. Please note that compensation is not typically provided for data loss or corruption.
3RD PARTY INSTALLATION – IMPORTANT NOTICE: Please be advised that we do not cover defects resulting from third-party installation errors under any warranty program- under any circumstance. If you are unfamiliar or uncomfortable with device repairs, we strongly recommend using our professional fix service rather than attempting a self-install. Furthermore, parts only requests are only reviewed from industry related businesses, we don’t supply individuals with parts only. Instead, book your fix online today for peace of mind and guaranteed results!
IP68/INGRESS PROTECTION RATINGS – IMPORTANT NOTICE: Please be advised that once your device has sustained physical damage, has been dropped with significant g-force, or has been previously opened or repaired, the manufacturer’s IP68 rating and water-resistance guarantee is considered null and void. Additionally, splash, water, and dust resistance are not permanent features—they naturally degrade over time due to normal wear and usage. While our certified technicians do replace seals and adhesives where applicable during the repair process, we do not guarantee: Protection against liquid damage after the repair Restoration or retention of the device’s original IP68 rating In fact, in most cases, the IP68 certification is voided as soon as physical damage occurs or the device has been opened – even by the manufacturer. This level of resistance cannot be reinstated by Fix Factory, third-party repair shops, or the manufacturer without replacing the device with a new factory-sealed unit. To learn more about the limitations of your device’s original IP68 rating, please refer to the manufacturer’s official documentation.