Post-Repair Issue(s)? If you feel there is something not right or a definite issue with your repair, the technician or the parts that were installed, please issue a Post Repair Support Ticket below.
Current Ticket Response Time: [ 90-120 mins ] | Current Approved Warranty Repair Time-frame: 12 – 48 Hours.
To better set expectations, please read about what’s covered and what’s not here.
New to Fix Factory, have not repaired your device and unsure what to do? Book Free Diagnostics Instead.
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FIX FAQ
Fix Factory is growing and coming to your city soon, subscribe to stay in the loop!
Currently, we have On-Demand / On-Site Techs available for:
Calgary + Area | Okotoks | High River | Airdrie | Red Deer
Banff/Canmore + Area | Lethbridge | Priddis / Foothills County
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Edmonton (Weekly Service)
Medicine Hat & Redcliff (Weekly Service)
Toronto & Vancouver are on the roadmap, but remember - our shops are only accessible by our technicians - and it's free that we come to You; we fix screens, batteries, backs, ports and other parts in the tech's equipped vehicle.
Don't live in an on-demand/on-site service area? We also accept mail-in repairs (with free return mailing) Canada-wide ($30). We do not accept walk-ins or the general public into our shops, and encourage you to book diagnostics, and your fix via ecommerce, calling, email, text and chat.
While we do not accept public walk-ins, we do have an on-demand repair model (in available areas) in which you book online or contact us to create your online account and fix order, scheduled most times that same day or even hour, completed in the techs equipped vehicle, on-site at your location and convenience! Online account management and professional, efficient technicians.
Fix Factory is growing and coming to your city soon, subscribe to stay in the loop!
Currently, we have On-Demand / On-Site Techs available for:
Calgary + Area | Okotoks | High River | Airdrie | Red Deer
Banff/Canmore + Area | Lethbridge | Priddis / Foothills County
---
Edmonton (Weekly Service)
Medicine Hat & Redcliff (Weekly Service)
Toronto & Vancouver are on the roadmap, but remember - our shops are only accessible by our technicians - and it's free that we come to You; we fix screens, batteries, backs, ports and other parts in the tech's equipped vehicle.
Don't live in an on-demand/on-site service area? We also accept mail-in repairs (with free return mailing) Canada-wide ($30). We do not accept walk-ins or the general public into our shops, and encourage you to book diagnostics, and your fix via ecommerce, calling, email, text and chat.
While we do not accept public walk-ins, we do have an on-demand repair model (in available areas) in which you book online or contact us to create your online account and fix order, scheduled most times that same day or even hour, completed in the techs equipped vehicle, on-site at your location and convenience! Online account management and professional, efficient technicians.
No, not at all - in fact, we come to You, where available, in most cases!
But as an alternative to on-site fix (in equipped vehicle) or if not available in your area yet, you may book your device in for couriered express pickup (mail-in).
We are The Original Mobile Repair Technicians. Fix Factory Techs (fTechs) come to you (where available), typically at home, the office or even a coffee shop or parking lot (completed in our equipped vehicle). We'll conduct basic repairs such as screens, batteries and ports, back glass covers and cameras, on-site, and in an anti-static environment in equipped vehicle. We are on-demand, kind, efficient, and in most cases, fixed within 30mins of tech arrival! Learn more about us and our service areas here!
We only bring devices back to our shops that are ipads/tablets, or require board-level repairs, via free pickup and delivery.
Still have questions? Chat with us!
Usually within 20-40mins from technician arrival, in most cases. Don't worry - you'll be up and running in no time, but the sooner you book, the better! We complete our repairs in our equipped vehicles (if you are in service area) or there is the option for mail-in as well outside of our on-demand service areas. Learn more about us and our service areas here!
We are Canada's Leading Repair Service Provider, "The Original Mobile Repair Technicians". We have certified repair technicians (fTechs), supply parts (B2B), complete repairs, engage with B2B warranty providers and offer advise and assistance when your device needs a fix.
Choose Fix Factory Canada for your repair, if you value:
- ~Price, Quality and Peace of Mind
- ~Professional, Kind Service at Your Convenience
- ~Simple Sales Processes Designed for Ease and Clarity
Learn More About Fix Factory Here!
No, not at all - in fact, we come to You, where available, in most cases!
But as an alternative to on-site repair or if not available in your area yet, you may book your device in for couriered express pickup (mail-in) or drop-off at a self managed hub, once you have a confirmed order (online or through our fix concierge). Simply search Fix Factory on Google Maps for Available Drop Off Points and their Hours of Operation. Generally we accept drop-offs and pickups M-F 9-5 and Sat 10-3*.
We are The Original Mobile Repair Technicians. Fix Factory Techs (fTechs) come to you (where available), typically at home, the office or even a coffee shop or parking lot (completed in our equipped vehicle). We'll conduct basic repairs such as screens, batteries and ports, back glass covers and cameras, on-site, and in an anti-static environment in their vehicle. We are on-demand, kind, efficient, and in most cases, fixed within 30mins of tech arrival! Learn more about us and our service areas here!
We only bring devices back to our shops that are ipads/tablets, or require board-level repairs, via free pickup and delivery.
Still have questions? Chat with us! *Select Hubs
Generally, we use Genuine (OEM), Original Quality or Certified Premium Aftermarket Quality.
You may choose from any of the listed qualities when ordering your part for repair. Remember, when you're buying our parts, we include the repair for Free! Parts only requests are on a case by case basis, and you must own a business within the industry.
While all our quality level screens come with a lifetime warranty/guarantee (unless otherwise stated), we always suggest selecting Genuine (OEM) /Original Quality when booking your fix. Learn more about screen quality choices here!
For parts only requests - please contact us
Fix Factory Canada has technicians of all skills levels (but all Fix Factory certified), most of which can repair any gadget, electronic or mobile device. We have access to specialists that complete micro-soldering, complex board repairs, and tough fixes like the iPhone X main board splits!
If you can't find it online, contact us instead at 888.349.3349 or email us at [email protected]
Technician & Contractor Help
If you’re one of our Technicians or a Contractor/Employee, and require support, please issue a General/Technician/Contractor Support Ticket Below.
Current Internal Ticket Response Time: [ 5-15mins ] | Current Approved Warranty Repair Part Availability Time-frame: 1 – 8 Hours.
To better set expectations, please read about what’s covered and what’s not here.
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