For screen, digitizer, and display assembly fixes completed by Fix Factory, our Lifetime Warranty + Install Guarantee applies. The warranty covers manufacturer defects for the lifetime of the part and guarantees all related functionality at the time of installation and for up to 24 hours thereafter, subject to our warranty terms and conditions.
Our Lifetime Warranty protects your screen, digitizer, and display assembly against manufacturer defects for the life of the part on the same device (non-transferable).
In every case, our Install Guarantee also applies — your no-nonsense, fast-track to support if anything isn’t installed or performing correctly within the appropriate quality tier, from installation through 24-hours post-fix (unless otherwise stated — e.g. water-damaged, mid-frame bends/damage scenarios).
Other Parts installed by Fix Factory technicians & services rendered by our technicians, contractors or subsidiaries, are warrantied with up-to 1 year protection against manufacturer defects.
Unused Refreshed Devices carry a 15-day Money-Back Refund Guarantee. Purchased Device must not show signs of usage, be in factory reset, unlocked and unused condition - no physical damages of any kind (no scratches, breaks, cracks etc), any evidence of liquid damages or wear and tear should be apparent (no exceptions). See below if your device has been used, has physical damages from usage, or is outside of the 15-day Money-Back Refund Guarantee window. Refunds are processed as an account refund credit or directly to your original payment method.
Used Refreshed Devices (if used inside of the 15-day return window and all refreshed devices outside of the 15-days) carry a 90-day comprehensive + up-to 1-year additional parts warranty (no refunds or refund credits).
Please note that once you have dropped your device with significant g-force, your device has physical damages or your device has been repaired/opened, the IP68 rating guarantee from manufacturer is null and void. In addition, splash, liquid, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear.
Although our technicians are trained to replace seals and adhesives where applicable, we don’t guarantee against liquid damages or guarantee the original IP68 rating from the manufacturer post-fix. Generally, and in most cases, the IP68 rating is null and void from your manufacturer as soon as the device has physical damages, or has been dropped with significant g-force. This rating cannot be restored by us or any 3rd party shop or the manufacturer without a new factory direct device. You may read more about the manufacturer specific IP68 rating limitations in their linked documentation below:
Samsung IP Rating and Mobile Terms of Service
Apple IP Rating and Mobile Terms of Service
Google IP Rating and Mobile Terms of Service
Some other resources to help:
To maintain the validity of your screen repair Lifetime Warranty, it’s important to understand the conditions that may void coverage. To help clarify what constitutes liquid and/or physical damage, we’ve prepared the following guide. While not exhaustive, it is designed to help you self-assess your device’s eligibility before submitting a warranty request.
Conditions that void eligibility for our Lifetime Warranty include, but are not limited to, the following:
1. Visible Physical Damage
What it Means: Any new physical damage to your phone screen after the screen fix will void the lifetime warranty.
Examples:
Cracked Glass: Any cracks appearing on the glass screen.
Damaged Display (LCD/OLED): The display itself shows cracks.
2. Physical Impact Damage or Other Part Failure (Eg. Battery Swell)
What it Means: Internal damage caused by impacts, or another part failure causing damages, even if the exterior glass screen remains intact, voids or limits the lifetime warranty.
Examples:
Lines or black blotches on LCD/OLED: Lines appear on the LCD or OLED display, indicating internal physical damage, even if the outer glass screen is unbroken.
Cracked LCD/OLED Layer: The LCD/OLED layer underneath the glass is cracked, normally showing partial lines or black blotches.
3. Water or Liquid Damage
What it Means: Exposure to water or other liquids after the screen and display fix will void the lifetime warranty.
Examples:
Water Damage Mark Triggered: The water damage indicator is activated after the initial repair.
Residual Liquids, Water or Humidity: Liquids, water or humidity remaining inside the phone.
Corrosion: Corrosion found inside the phone after the initial repair.
Green Screen/Screen Flashes: The whole screen flashes green or other random color.
Additionally, any phones that had water or liquid damage before Fix Factory's initial screen fix are not covered by our warranty, whether lifetime or otherwise stated warranty offered.
- Why: Water or liquid damage can affect multiple components of your phone and cause extensive damage that goes beyond the initial repair, complicating any subsequent fixes.
- Functionality: Water or liquid damaged devices may stop working at times. While some components may still function temporarily, they are likely corroded, leading to eventual failure. As we are unable to see the future, we are unable to determine functionality or guarantee same for the long-term.
- Temporary: Our goal for water or liquid damaged devices, is to restore them to a working condition immediately post-fix. Due to the nature of electronics and liquids, these fixes may not be guaranteed as a long-term solution.
4. Unauthorized Repairs / Right of 1st Refusal
What it Means: Taking your phone to another repair shop or attempting to fix it yourself after the screen fix from Fix Factory, will void the lifetime screen and display warranty. If your device has an issue, and you think it's covered under our lifetime or limited warranty program, please submit a support ticket.
Conclusion
By understanding our warranty policy and the conditions that can void it, you can take better care of your device and ensure that your fixes are protected. Always handle your phone with care, avoid exposure to water or liquids, and rely on Fix Factory for any necessary fixes to keep your warranty intact. If you have any questions or need further clarification, feel free to contact us for more information.
We stock multiple types of products that we sell on different sales platforms and this specific 15-day return policy applies to all our standalone parts (without fix or service from factory), tools and unused refreshed devices sold on any of our sales channels.
"All defective, incorrect or unwanted standalone parts (without fix from factory), tools and refreshed devices, unless otherwise indicated, may be returned for a replacement, credit or refund to original payment method within 15 days of purchase, if it is in unused, uninstalled condition (protective films must be on it) and in the original packaging with our stamps and seals (must be new & unused)."
Important: Please note, we do not cover 3rd party installation errors that result in defect(s) under any warranty program. We highly recommend our repair service instead of attempting to fix yourself, if you are not comfortable fixing devices or have never fixed a device before. Instead, Book Your Fix Online
Warranty Request Process: Please complete a support ticket to apply for a Standalone Part, Tool or Refreshed Device Return and Refund/Credit. On a case by case basis, approved refunds will be either returned to the original payment method used, or issued as store credit. This will be clearly indicated through the support ticket once submitted.
Mailed-In/Shipped Parts, Devices and Tools (Not Repairs): If you’ve had standalone parts, tools or refreshed device mailed to you, then you will be responsible for mailing back to us, once approved for return. Once received we'll exchange or replace your eligible item(s) and ship back to you at our expense. For refreshed devices that have already been used or are outside of the 15-day returns policy, we offer a 90-day limited warranty option instead and returns are not possible.
Refunds are not generally accepted or approved; rarely, and on a case by case basis if approved, we may refund to You as store credit, or in extremely rare cases, to the payment method used for original purchase.
While refunds are not generally accepted, we always work with eligible warranty requestors in attempts to make it right or rectify the issue when able. We apologize in advance for any inconveniences caused. Eligibility can be estimated by reading the warranty terms herein.
Have questions or concerns regarding refunds? Submit a support ticket about your case.
For all other inquires, or support related requests, please view our Terms of Service, Privacy Policy, Lifetime Warranty + Install Guarantee, Lowest-Price Fix Guarantee, Returns & Refunds Policy, Data Protection and Confidentiality Policy and/or submit a support ticket on the Help & Support page.
