Why Not Authorized?
Manufacturer-authorized repair can be the right option. But authorization alone doesn’t tell you everything about convenience, parts choices, pricing or the service experience.
At Fix Factory, our approach is simple: explain your options, help you choose a suitable fix, and make getting back to your day easier. Get Fixed™. Right. Onsite.
What “authorized” actually means.
An authorized provider operates under a manufacturer’s service program. An independent provider offers services outside that particular authorization program. Each route has benefits and limitations that depend on your device and repair.
Illustrations of manufacturer-authorized service programs. Brand marks are shown for comparison only and do not indicate Fix Factory affiliation or authorization.
Program-specific repair
Authorized providers generally follow the manufacturer’s prescribed procedures and use parts, tools and systems available through their authorization program.
Availability, turnaround and price vary by brand, provider, location and repair eligibility.
Flexible service choices
We offer Mobile Onsite fixes, Mobile Fix Service Hub appointments, Fix Concierge pickup and return, Express Mail-In, and select partner walk-in options.
Available methods and parts depend on the model, repair and service area. Fix Factory is not represented here as a manufacturer-authorized centre.
More ways to Get Fixed™.
Our independent service model is built around real-world repair needs—not one single appointment or fulfillment method.
Fast turnaround
Many common phone fixes can be completed onsite in an equipped service vehicle, often within 15–30 minutes. Advanced work requires additional time.
Clear parts and pricing choices
Compare available original / OEM and premium aftermarket options and choose what fits your device and budget.
Responsive support
Book a fix, get appointment updates, and use our dedicated post-fix support ticket process for follow-up questions or concerns.
Certified fTechs™
Our WISE™-certified technicians use professional tools, diagnostics and supported repair procedures.
Service that comes to you
Choose Mobile Onsite, a Mobile Fix Service Hub, concierge pickup and return, Express Mail-In or a partner location where offered.
Repair-specific coverage
Eligible screen replacements include our Lifetime Screen Warranty and Installation Guarantee , subject to the published terms.
Choose your repair method, understand the available quality options, and book with confidence.
Find My Fix →Compare the service approach.
Actual offerings depend on the manufacturer, authorized provider, device, repair and service location.
| Consideration | Fix Factory (Canada) | Manufacturer-authorized service |
|---|---|---|
| Parts | Available original / OEM or premium aftermarket options, depending on model | Parts specified by the manufacturer program |
| Service method | Mobile Onsite, service hubs, concierge, mail-in and select partner options | Varies by manufacturer and participating provider |
| Appointment time | Many common phone fixes often take 15–30 minutes onsite | Depends on scheduling, diagnosis, parts and repair type |
| Pricing | Multiple available parts / quality options and a qualifying price guarantee | Pricing and covered-repair eligibility depend on the program |
| Warranty route | Fix Factory’s published post-fix warranty and support terms | Manufacturer-program and applicable warranty procedures |
Which repair path fits your situation?
The right question isn’t only who is authorized. It’s what your device needs, what coverage you have and what service options are available.
Consider manufacturer-authorized service when…
- Your issue may qualify for a manufacturer or extended-warranty repair.
- You need work completed through a particular manufacturer service program.
- Your device has a manufacturer recall or specialized service requirement.
- Maintaining program-specific coverage or records is a priority.
Check the terms of your manufacturer or protection plan for the specific repair.
Explore Fix Factory when…
- You prefer a mobile, pickup-and-return or mail-in service option.
- You want to compare available original / OEM and premium aftermarket choices.
- You value transparent pricing and convenient scheduling.
- You need help with an out-of-warranty issue or advanced repair.
We’ll help identify available service and part options for your model.
Fast. Convenient. Reliable.
Certified expert fix, on your terms. Here’s what makes us different.
Fixed in
Under 30 Minutes
iPads, Tablets, Board Fix
within 2-24 hours
We Come to You,
Premium Doorstep Service
The Original Onsite
Mobile Fix Technicians™
Lifetime Warranty +
Install Guarantee
On all Eligible Screen
Replacements
Lowest-Price Fix
Guarantee™ (LFG)
We Won’t be
Beat on Price