How Do I Get Fixed?
Please Note: Our Shops are Private, and Only Accessible to our Technicians – We Do Not Accept the Public or Walk-Ins to our Technical Shops, Unless Otherwise Noted
Sales Hours + Important Information
IMPORTANT INFORMATION
tf/txt: +1 888.FIXED.49 (888.349.3349)
e: [email protected] | help & support
mon – fri | saturday
8am – 8pm | 10am – 4pm
FIX FAQ
Input your Postal Code for Available Self-Managed Mailbox Drop & Retrieval Service Hubs in Your Area
or
Map Locator Not Displaying Correctly? No problem, Click Here
Please note, our hubs are only accessible once you have placed your order with us, which has been confirmed for drop-off/pick-up mailbox hub services. The best way to get fixed if available in your area, is our On-Demand & On-Site Mobile Service (in equipped vehicle; see available options in your area at checkout)
Book Fix Factory for iPhone, iPad, Samsung, Google Pixel, LG, Huawei, OnePlus, Xiaomi Device Fixes, Parts + More
Looking for an iPhone™ screen fix? Broken Samsung Galaxy™ Screen? OnePlus™ Display has lines through it? Google Pixel™ Display Black? Home Button not working? LG™ Screen Spidery? Kids smashed the tablet or iPad™? iPhone™ not charging or holding a charge? No problem. GetFixed® & GetFixed For Business® !
We’re different. We fix screens, backs, batteries, charge ports + other issues, anywhere…anytime – just tell us the most convenient location near you, and we’ll fix your device on-site*, all with Covid-19 Process Changes to keep You – and Us – safe! *(In Techs equipped vehicle; tablets/ipads/soldering/board repairs are taken back to our closest shop and returned to You, Free; Where available.)
We know how much you rely on your phone in your daily life. Getting through each days’ responsibilities and activities would be virtually impossible without it. However, when your phone, tablet or laptop inevitably gets damaged, it can set you back hours or even days and weeks. Smartphone screens are fragile, and it’s only a matter of time before you need your Apple screen or Android screen fixed or are searching for an iPhone or Samsung screen replacement, other other device fix.
Here’s the problem though – You don’t have time to waste figuring out your screen & display repair…or how much it will cost or what quality is best or how you’ll get it to the shop or how long it will take…
That’s where Fix Factory Canada comes in.
Our iPhone screen fix & Android screen repair Technicians have expertly fixed tens of thousands of devices over the years – we’ve seen it all. From cracked Android displays & iPhone screens to most other SmartPhone, Tablet and Laptop repairs, our professionally trained Technicians are iPhone & Samsung experts who will meet with you on-site and provide Fix Factory Certified iPhone Repairs & Android Repairs – most times at your home, office or neighborhood hangout, even a parking lot that’s familiar, safe and convenient for you. Typically technicians fix on-site, in their equipped vehicle taking between 15-30 minutes, and within an anti-static environment. For iPads, tablets and soldering/board level repairs, we pick-up & return your device(s) free of charge with our fix concierge service! Get your Apple device fixed or your Android screen fixed without being thrown-off your daily schedule. Continue on with your life while we fix your device(s) quickly, seamlessly & on budget in most cases. We’re different, so go on…Get Fixed.
Trusted + Peace of Mind
Need Peace of Mind? All Fix Factory’s screen and display fixes are protected by Our exclusive & trusted Lifetime Warranty + Guarantee!
Batteries, charge ports, back glass covers and other fixes are backed with up-to 1 year of warranty + guarantee!
BONUS: LIFETIME Blacklist Protection on Your Purchased Fix Factory Refreshed Device(s) IMEI
Experts: Apple iPhone & Samsung Galaxy Device Fix
Professional Technicians + Certification
Fix Factory Certified iPhone and Android fix technicians complete an exhaustive internal certification program before they can fix your iPhone or Android device’s screen. Additionally, our Senior Technicians have engineering and/or electrical formal education as well as certifications from manufacturing or industry leaders, such as Apple and Samsung. Most times, you don’t even have to wait around, and we’ll diagnose + fix on-site where you request service to, and typically in the fTech’s equipped vehicle on-site and in as little as 20-30mins!
Rigorously Verified + Original Parts
Multiple interviews, skills based assessments, background & education checks and certification/training requirements guarantee we assemble the best team for Your device fixes. Combined, our technicians have fixed thousands, pushing hundreds of thousands, of devices over the years. Additionally, all Fix Factory Canada Genuine (OEM), Original Quality, and Certified Premium Aftermarket Quality Parts are verified for durability, certifications and functionality benchmarks in their respective classes or product ranges.
Ultimate Convenience + Warranty
Rest assured knowing that each iPhone phone fix and Android phone fix is completed by a mobile fTech® at a flexible location & time that’s convenient (and safe) for You. We’re here to help, ensuring you’re back online with little disruption, easy invoicing plus payment options and a kind seamless fix experience. Additionally, have peace of mind knowing we clean & sanitize each device fixed, before and after. We also guarantee overall functionality and your fix against manufacturer defects with our Unique Lifetime Warranty + Guarantee.
Why Choose Fix Factory?
Lowest Priced Fix Guarantee + Best Quality Parts
Combining multiple quality options, such as OEM (Original) and Premium Aftermarket, with our exclusive Lowest-Price Fix Guarantee is a winning combination. Add flexible payment options such as AfterPay, Credit Card, Debit@theDoor, PayPal, B2B Terms, Cash, Crypto and Email Transfer – we’re unbeatable.
In fact, when it comes to device fixes, we are so sure we will not be beat on price, that if you find a cheaper same quality and available Canadian device fix quote and we don’t give you a $20 coupon (upon completion of fix) + beat the price, we will fix your device for free!*
Committed to Data Protection, Safety & Successful Fixes
We have internal policies and processes in place, in addition to our terms of service to ensure your personal data is safe. Additionally, all technicians are bondable and trained on data confidentiality and privacy protection.
Regardless of their background, all Fix Factory contract technicians are accredited to fix your devices, with most certified by the world’s largest manufacturers and some with professional engineering designations, but all using our highest quality aftermarket or genuine (OEM) parts, state of the art tools and diagnostics skills and technology with our training. Looking for work and have some basic device fix skills?
Leading Customer Support + Post-Fix Follow-Up
It’s all included when you book your fix with Fix Factory Canada!
Our Post-Fix Process for Warranty, Questions or Concerns is Simple:
Submit Your Post-Fix Support Ticket Here, and we’ll take care of the rest!
We’re Award Winning
We’re leaders in the Industry. We’ve won awards. We’ve been accredited and recognized by Local, National and International rating services, including The Canadian Business Review Board & Quality Business Awards, Canada’s Best – Clever Canadian, and Calgary’s Best Rated! Now is the time to ‘Get Fixed‘!
Best in Class Business to Business Program + Incentives
Special B2B Pricing | Free Mobile “On-Site & On-Demand” or Mail-In Shipping | Additional Bulk Discounts for 5+ Devices | Quick Turnaround & Responsive Customer Support | Flexible Payment Options. You Choose How and When you Pay* | Dedicated B2B Micro-Soldering Technicians
Responsible Repair + Device Refurbishment
We recycle, and repair, responsibly. Not any fix or refurbishment waste (harmful electronic parts, lithium ion materials, glass etc) ends up in landfills. We’re integrated with battery & e-waste recycling industry leaders who adhere to stringent EPRA, OES, and ISO and OHSAS standards in addition to being R2 certified and are industry stewards.
Responsible Repair | Learn About Fix Factory Refreshed Devices
Notable Brands Fixed
Current On-Demand + On-Site Fix Mobile Service Areas
On-Demand + On-Site Fix
Calgary | Banff | Canmore | Airdrie | Okotoks | High River | Chestermere | Strathmore | Priddis | Red Deer | Lethbridge
+ Surrounding Areas
Weekly On-Site Fix
Brooks | Medicine Hat & Redcliff | Edmonton
Mail-In/Couriered Express
All other Canada/USA Areas
Vancouver | Toronto
On-Demand/On-Site Cities on the Roadmap!
Victoria | Halifax | Vernon | Squamish | Winnipeg
Vancouver (Metro) | Toronto (Metro)
Self-Managed Mailbox Drop & Retrieval Service Hub Locator
If available in your area, on-site & on-demand is the easiest and best way to get fixed, with seamless booking plus the least downtime and inconveniences (choose ‘On-Site Fix’ and see available options at checkout). Contact sales & service for help
Our mailbox hubs are only accessible once you have placed your order with us – they are not our shops & may have differing hours than ours. Generally our mailbox hubs operate M-F 9-5, Sat 10-3 (search ‘fix factory near me’ on google maps)
To use Our Self-Managed ‘Mailbox Drop & Retrieval Service’ Simply:
Choose Your Part(s) to Fix, Add to Cart & Checkout. ProTip: fill in your personal information to populate available service options for your area
Note: at the top of the page ensure you’ve clicked the option for ‘Self-Managed Mailbox Drop & Retrieval Service‘
Choose Your ‘Preferred Date & Time’ for drop-off with the available Calendar
Not showing? Try ctrl+f5 to refresh page, clear your cache or starting a new session in your browser sometimes helps but you may have to re-input your info
Choose Preferred Hub in dropdown menu below labelled ‘Choose Your Hub for Self-Managed Mailbox Drop & Retrieval Service‘
While You should be able to see available hubs in this drop-down they may not be in your area or city, please ensure accuracy (check google maps for hubs in your area for quick reference)
If no hub shows, see above and check off the correct radio option labeled: ‘Self-Managed Independent Mailbox Drop & Retrieval Service (Check Google Maps)’
Ensure/Choose Shipping Option ‘Self-Managed Mailbox Drop & Retrieval Service‘ is showing
Complete Checkout & Await Processing Confirmation allowing for you to drop of your device at the preferred hub address you selected in the previous step 4
(please observe of their specific hours of operation, as they may be different from our general hours of operation. Confirm availability on google maps)
Confused? Give us a call, text, email or chat and tell us your preference for service while booking and we’ll place or update an order for you!
Input your Postal Code Below for Available Self-Managed Mailbox Drop & Retrieval Service Hubs in Your Area:
Title | Category | Address | Description | Link |
---|
Form Not Displaying Correctly? No problem, Click Here