Security First. Always.
Security First. Always.
Your device can contain some of your most personal information. That’s why Fix Factory (Canada) follows a security-first service process designed to keep you informed, in control, and confident throughout your fix.
Professional service without handing over your privacy.
Our Certified fTech® Technicians follow clear procedures intended to minimize unnecessary access to your device and personal information.
No Password Hand-Off
We do not ask you to surrender your passcode or password as part of the standard repair process.
Supervised Diagnostics
If device access is required for diagnostics, it is completed with you present and supervising the process.
Your Private Content Stays Private
Photos, messages, accounts and personal files are not part of a standard repair or diagnostic review.
Certified + Accountable
Repairs are handled by trained professionals using documented parts channels and established service procedures.
Know what to look for before the fix.
A professional repair experience should protect more than your device. Privacy, part quality, transparency and accountability all matter.
Privacy and quality should never be an afterthought.
Before handing over your device, watch for practices that can create unnecessary privacy, quality, or warranty risk.
- Requesting your passcode without a clear, necessary reason
- Using unknown or unverified replacement parts without disclosure
- Unclear technician qualifications or repair procedures
- No written warranty, service terms, or identifiable business information
- Pricing that seems unusually low without explaining part quality or service limitations
What a professional repair provider should offer.
A quality repair experience should be transparent before the technician ever touches your device.
- Certified, trained, or otherwise qualified technicians
- Clear pricing and transparent part-quality options
- Written warranty coverage and support procedures
- Secure, supervised diagnostic practices
- An established business presence and verifiable customer feedback
Get Fixed™ with confidence.
Choose the service option that works for you, backed by professional technicians, clear warranty coverage and a security-first approach.
Fast. Convenient. Reliable.
Certified expert fix, on your terms. Here’s what makes us different.
Fixed in
Under 30 Minutes
iPads, Tablets, Board Fix
within 2-24 hours
We Come to You,
Premium Doorstep Service
The Original Onsite
Mobile Fix Technicians™
Lifetime Warranty +
Install Guarantee
On all Eligible Screen
Replacements
Lowest-Price Fix
Guarantee™ (LFG)
We Won’t be
Beat on Price