Why Wise?
Why.
Why is this Important?
The truth is fixing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is fixed with industry recognized standards. Our hope is that our WISE® Certified Technicians (fTechs®) give you peace of mind as you hand over your device for fix.
Quality.
The Standard You Can Depend On
WISE Certification is proud to provide you with the highest quality of device fix service in the industry. Look for the logos on our site and ask our technicians for the confidence you deserve with your most trusted possession. Thank you for trusting us with your device today!
Trust.
Your Trusted Phone Fix Technicians
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking fix services from a WISE® Certified Technician, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards, and we’ll back that with our Limited or Lifetime Warranty + Install Guarantee.
Mandatory Training for our Technicians and CRM’s
Wise® Technician in Training
While studying and training for full WISE® Certification, the WISE Program also offers free course offerings that are mandatory for our fTechs® to successfully complete. These free course offerings include:
- CTIA Wireless Device Grading Scales Criteria & Definitions
- This document defines the industry standard for grading aftermarket wireless devices, facilitating efficient product lifecycle management across the wireless industry.
- Mobile 101
- This course explores to learn more about the mobile industry and its history, its future, and where our fix technicians fit in.
- Handling Lithium-Ion Batteries
- This course provides the required safety training for our mobile technicians who handle lithium-ion batteries.
Wise® Wireless Wizard
Techs are trained in the wireless standards, industry definitions and general knowledge for the Wireless industry.
Safety Wise®
Techs are trained in the safety standards for proper and safe removal of screens, batteries or back housing and other parts. We include checklists, standard procedures and emphasize personal protection protocols, which each tech must adhere to in order to safely diagnose and fix your device. Through a combination of our internal process and the WISE® Wireless Industry Safety Certifications, Technicians are able to achieve a high level of safety while delivering exceptional products and services that we are known for.
Mandatory Training for our Diagnostic Level Technicians and CRMs
Wise® Certified – Level 1
WISE Technician Certification Program: Level 1 is a device fix certification learning plan. Along with the industry standard mandatory courses for everyone above, Fix Factory Technicians must also complete 2 certified levels to be able to fix your device. CRMs and “Over-The-Phone” Technicians only need Level 1 to diagnose common problems with you before creating your fix for a certified tech to complete service on. This Level 1 plan includes two courses:
- WISE Certification Program Study Guide: This document serves as a study guide for the Level 1 WISE® Certification Knowledge Exam. Once enrolled in this course, fTechs® have unlimited access to the material.
- WISE Certification Level 1 Knowledge Exam: Administered online, this exam includes sixty multiple choice and drag and drop type questions that tests whether our technicians are qualified to fix or resolve issues without opening the device. Although techs are only required to achieve 70% on this knowledge test for passing, Fix Factory Canada technicians are required to achieve at least an 85% test result score to be a certified fTech®.
To be able to diagnose your device and to receive WISE® Level 1 Certification, all fTechs® are required to enroll and complete the full learning plan with Fix Factory Canada up-to this stage. Only fTechs® with the next level (Level 2) are eligible to fix your device.
Mandatory Training for our Certified Fix Technicians (fTechs®)
Wise® Certified – Level 2
A Level 2 WISE® Certified Technician is a technician who has completed the theoretical and practical training, obtained WISE® Certification, and is considered qualified to fix a device by opening the device and replacing modular components without inducing any further damage, in most cases. There are rare instances where the device is significantly damaged or there’s issues that are undisclosed, and in these cases the fTech® will advise on potential risks instead.
Upon completing Level 1 successfully, all eligible Fix Factory Canada technicians are required to complete the Wise Level 2 knowledge and practical test + must pass our 21-point in-house practical technical screen fix assessment to be certified as an fTech®.
Fix Factory Canada Senior technicians are trained as the above, in addition to possessing years of experience, may have engineering backgrounds and have completed all levels and types of repairs including soldering, board-level diagnostics and advanced repairs. They are what we call Level 5 fTechs®.
Furthermore, ongoing training and skills development is a requirement of all CRMs and Technicians that contract with Fix Factory Canada.
