🔧 General Repair Questions

What Devices Do You Fix? We fix smartphones, tablets, laptops, and select electronics , including iPhone, Samsung, Google Pixel, iPad, and more. If your device isn’t listed, contact us — we can usually source parts quickly. Most models, any problem. Do You Use Genuine (OEM) or Original Parts? We offer multiple quality tiers , depending on the device and fix requested: Genuine OEM Original Quality Premium Aftermarket Each option is clearly explained during booking so you can choose what fits your needs and budget. How Long Does a Typical Fix Take? Most common fixes (e.g. screens, batteries, backs, charging ports etc.) are completed within 30-minutes once the technician begins work. Some repairs or mail-in services may take longer depending on parts availability and scope of work. Will My Device be 'Waterproof' or Retain Manufacturer IP68 or other Liquid and Dust Ratings? The short answer - No. Technically, once you have dropped your device with significant g-force, have incurred general or excessive wear and tear, have physical damages or your device has been fixed/opened these actions will invalidate the IP68 rating guarantee from manufacturer. Although our technicians are trained to replace seals and adhesives where applicable, we don’t guarantee against liquid damages or guarantee the original IP68 rating, or any other rating, from the manufacturer. Read more about this here.

🛡️ Warranty & Guarantees

Does Your Fix Come With a Warranty or any Guarantee? Yes. All screen and display fixes include a lifetime warranty , and most other parts are protected by up to a 1-year warranty . In every case, our Install Guarantee also applies — your no-nonsense, fast-track to support if anything isn’t installed or performing correctly within its appropriate quality tier, from installation through 24 hours post-fix (unless otherwise stated — e.g. water-damaged, frame-damaged scenarios). Want the fine print? Dig into the details here . What Does the Warranty Cover? Our warranty covers: Part failure Installation defects It does not cover: Physical damage after repair Liquid exposure Unauthorized third-party repairs after our service How do I Submit a Warranty Request for Adjudication? You can submit a warranty request through your account or contact support . Warranty claims are prioritized and handled quickly based on priority. Dig into the details here!

🧑🔧 Technicians & Quality

Are Fix Factory Technicians Certified? Yes. All fixes are completed by trained, certified fTech™ technicians , following Fix Factory standards and quality checks, including W.I.S.E certifications . Do You Test the Device After Fix? Every device is tested prior to fix, and before hand-off post-fix, to ensure full functionality in compliance with our Install Guarantee.

🚗 Mobile & On-Site Fix (Doorstep Repair)

How Does Mobile OnSite (Doorstep) Fix Work? Our certified fTech™ technicians come to you — home, office, or another safe & convenient location. The fix is completed inside Your Tech's equipped service vehicle. Is there an Extra Cost for Mobile Onsite Service? Mobile service pricing is included in your quote - there's no charge. No surprise call-out fees, ever. Do I Need to be Present During the Fix? The short answer, Yes, we require the device owner (or authorized user) to be present to approve the repair and test the device afterward. However, we understand when life happens, or you prefer to use your mail-box instead for contactless service. Just let us know your preference when booking, and we'll take care of it.

💳 Pricing & Payments

Are Your Prices Upfront? Yes, always. All pricing is provided before work begins. If anything unexpected is found, we contact you first — no work without approval. Plus get instant online quotes . What Payment Methods do You Accept? We accept major Credit Cards, Debit, Cash, Email Money Transfer, Afterpay and Sezzle . Do You Price Match? No. We price-beat*. * Lowest-Priced Fix Guarantee (LFG) - or it's free - provided the comparison is for the same part quality and available.

How Does Mail-in Fix Work? Get an instant quote online . Ship your device using our instructions and supplied shipping label (via email, printed). We fix it same day it's received and send it back fully tested. You’ll receive tracking updates at every step, with direct order communication at key checkpoints. Is Mail-in Fix Safe and Secure? Absolutely. Devices are logged, photographed, and tracked throughout the process with insurance. Also, Your data remains yours — and we do not access personal content, ever. We do recommend ensuring you have a current backup, and when possible ensure the device is in maintenance or repair mode.

Will My Data be Safe? Yes. Your privacy and security matters. We do not access personal data unless absolutely required for diagnostics — and only with your consent, usually in front of you. Should I Back up My Device? We strongly recommend backing up your device before any fix. While data loss is rare, it’s always best practice.

Where Do You Operate? We service multiple Canadian cities with mobile onsite service and continue expanding through our Fix Factory Partner Network . Service availability is shown during online booking. Can Businesses use Fix Factory? Yes! We offer B2B and enterprise fix solutions for companies with multiple devices or staff.

❓ Still Have Questions?

How can I contact Fix Factory? You can: Use the contact form on our site Call or text 1-888-349-3349 Reach out via your customer account We typically respond within 8–24 hours for non-urgent inquiry. For urgent inquires, please text us as well if possible.

Introducing FixIQ™: The AI That Helps You Get Fixed. Right. Onsite.

INTRODUCING FIXIQ™

Your AI-Powered
Device Fix Assistant.

Cracked screen? Battery draining too fast? Device not charging?

Meet FixIQ™, the AI-powered device fix assistant from Fix Factory (Canada). Built using years of real-world fix experience, FixIQ helps you understand what may be wrong, find the right fix, check service and warranty information, and get pointed in the right direction — in seconds.

Ask FixIQ™ See What It Can Do

24/7 Available Anytime

Fast Answers in Seconds

Smart Device-Focused Guidance

WHAT CAN FIXIQ™ DO?

Find the Right Fix. Fast.

From troubleshooting to pricing and booking, FixIQ™ helps make figuring out your next step easier.

Understand the Problem

Describe what your device is doing and FixIQ™ can help identify common causes and possible next steps.

Find the Right Fix

Get help choosing the appropriate repair or diagnostic service for your phone, tablet, computer or other supported device.

Pricing + Warranty Help

Quickly find pricing, service information and answers about applicable Fix Factory warranties and guarantees.

Get to the Next Step

FixIQ™ can guide you toward the correct service option and help you move from a question to booking your fix.

BUILT FROM REAL FIX EXPERIENCE

Real Questions.
Smarter Answers.

Fix Factory has completed device fixes for customers across Canada for years. Along the way, we kept hearing many of the same questions:

“What’s wrong with my device?”

“What fix do I need?”

“How much will it cost?”

“How long will it take?”

“How do I get fixed?”

FixIQ™

AI + Real Fix Factory Knowledge

FixIQ™ combines artificial intelligence with Fix Factory service knowledge, repair experience and support information to help you understand your options before booking.

Unlike a general-purpose chatbot, FixIQ™ is focused specifically on device fixes and Fix Factory services.

SMARTER ANSWERS. FASTER FIXES.

What Are You Trying to Fix?

FixIQ™ can help with common device problems including:

📱 Cracked Screens

🔋 Battery Issues

⚡ Charging Problems

📷 Camera Faults

💧 Liquid Damage

🎮 Game Consoles

💻 Laptop Problems

📲 Tablets + Smart Devices

And much more.

HOW IT WORKS

From Frustrated to Fixed.

Tell FixIQ™

Describe your device, symptoms or what happened.

Get Guidance

FixIQ™ helps identify likely issues and your available options.

Get Fixed™

Find pricing, select your service and move forward with confidence.

AVAILABLE 24/7

Need a Fix?
Just Ask FixIQ™.

Troubleshooting an issue? Comparing repair options? Ready to book? FixIQ™ is standing by to help.

Ask FixIQ™ Now

Fast Answers. Smarter Fixes. Powered by AI.

FixIQ™ provides automated information and troubleshooting guidance. Some device issues may require hands-on diagnostics by a qualified technician before a final repair recommendation can be confirmed.

Fixed in
Under 30 Minutes

iPads, Tablets, Board Fix
within 2-24 hours

We Come to You,
Premium Doorstep Service

The Original Onsite
Mobile Fix Technicians™

Lifetime Warranty +
Install Guarantee

On all Eligible Screen
Replacements

Lowest-Price Fix
Guarantee™ (LFG)

We Won’t be
Beat on Price

Your Right to Repair: The Independent Advantage

Your Device. Your Repair Choice.

Why Not Authorized?

Manufacturer-authorized repair can be the right option. But authorization alone doesn’t tell you everything about convenience, parts choices, pricing or the service experience.

At Fix Factory, our approach is simple: explain your options, help you choose a suitable fix, and make getting back to your day easier. Get Fixed™. Right. Onsite.

Get an Instant Quote How Our Service Works

Understanding the Difference

What “authorized” actually means.

An authorized provider operates under a manufacturer’s service program. An independent provider offers services outside that particular authorization program. Each route has benefits and limitations that depend on your device and repair.

Illustrations of manufacturer-authorized service programs. Brand marks are shown for comparison only and do not indicate Fix Factory affiliation or authorization.

Manufacturer-authorized service

Program-specific repair

Authorized providers generally follow the manufacturer’s prescribed procedures and use parts, tools and systems available through their authorization program.

Manufacturer program Specified repair procedures Applicable warranty workflows

Availability, turnaround and price vary by brand, provider, location and repair eligibility.

Fix Factory’s independent model

Flexible service choices

We offer Mobile Onsite fixes, Mobile Fix Service Hub appointments, Fix Concierge pickup and return, Express Mail-In, and select partner walk-in options.

Original / OEM options Premium aftermarket choices Mobile and remote service

Available methods and parts depend on the model, repair and service area. Fix Factory is not represented here as a manufacturer-authorized centre.

Warranty matters: If your device has manufacturer or extended warranty coverage, check the manufacturer’s terms and your repair eligibility before booking. An independent repair does not automatically void every warranty, but coverage for particular damage or subsequent issues may depend on the circumstances and applicable terms.

The Fix Factory Difference

More ways to Get Fixed™.

Our independent service model is built around real-world repair needs—not one single appointment or fulfillment method.

Fast turnaround

Many common phone fixes can be completed onsite in an equipped service vehicle, often within 15–30 minutes. Advanced work requires additional time.

Clear parts and pricing choices

Compare available original / OEM and premium aftermarket options and choose what fits your device and budget.

Responsive support

Book a fix, get appointment updates, and use our dedicated post-fix support ticket process for follow-up questions or concerns.

Certified fTechs™

Our WISE™-certified technicians use professional tools, diagnostics and supported repair procedures.

Service that comes to you

Choose Mobile Onsite, a Mobile Fix Service Hub, concierge pickup and return, Express Mail-In or a partner location where offered.

Repair-specific coverage

Eligible screen replacements include our Lifetime Screen Warranty and Installation Guarantee , subject to the published terms.

Get Fixed™. Right. Onsite.

Choose your repair method, understand the available quality options, and book with confidence.

Find My Fix →

At a Glance

Compare the service approach.

Actual offerings depend on the manufacturer, authorized provider, device, repair and service location.

Consideration	Fix Factory (Canada)	Manufacturer-authorized service
Parts	Available original / OEM or premium aftermarket options, depending on model	Parts specified by the manufacturer program
Service method	Mobile Onsite, service hubs, concierge, mail-in and select partner options	Varies by manufacturer and participating provider
Appointment time	Many common phone fixes often take 15–30 minutes onsite	Depends on scheduling, diagnosis, parts and repair type
Pricing	Multiple available parts / quality options and a qualifying price guarantee	Pricing and covered-repair eligibility depend on the program
Warranty route	Fix Factory’s published post-fix warranty and support terms	Manufacturer-program and applicable warranty procedures