Category: News & Events

What Is A Blacklisted Cell Phone?

As unfortunate as it is, most people only discover what a blacklisted phone is once they have become a victim of buying one, and it happens all the time.

A blacklisted phone is essentially a phone that has been reported lost or stolen. The phone may appear to work 100%, except it will not connect to the cell phone network.

What-is-a-Blacklisted-Device-Fix-Factory-Canada

This can happen to a phone at anytime, if the original owner calls into their cell phone provider a says the phone has been lost or stolen, even when it has not been for fraudulent gains and corruption. This is an all too common insurance scam, when the individual will sell their device, then turn around and say it was lost and collect the insurance money. The phone is then useless to the unsuspecting purchaser and the victim is out money and a sense of peace and security.

Since this can happen at anytime, even weeks or months after the purchase, there is no way to 100% prevent this from happening to you. We can however provide a few tips to help minimize your risk:

Don’t risk buying from an unknown person on a site like craigslist, Kijiji or Facebook marketplace.

Buy from a trusted person or a reputable used phone store like the Fix Factory Canada.

Make sure you get a guarantee and a detailed receipt, one preferably with the S/N and IMEI on it and with a release disclaimer. We always issue a detailed receipt, so you have peace of mind.

Check the blacklist before buying and test a phone call with a SIM card. This won’t guarantee it won’t be blacklisted in the future, but will at least prevent you from buying an already blacklisted cell phone. You can check the blacklist status for free at https://www.devicecheck.ca/check-status-device-canada/

What Is A Blacklisted Cell Phone?

Once your phone has been blacklisted, there really isn’t anything you can do to fix this issue, so the best way to deal with a blacklisted device is to prevent it from happening. You can try contacting phone providers, but unless you are the one that reported it, it’s usually unsuccessful and much wasted time and / or money.

We offer fully guaranteed refreshed devices, which are blacklist checked and covered under our exclusive 90 day Warranty + Guarantee – As long as there is no physical damage or water damage. See the guarantee…

COVID-19 Pandemic Response

Fix Factory Canada COVID-19 Pandemic Response

Fix Factory is working to keep our customers and communities protected as we adapt our service delivery in response to government restrictions in place to slow the spread of COVID-19. We are committed to making sure you have the support you need during these challenging times. Here’s what we are doing to help.

Contactless and ON-Site Repairs, Pick-Ups & Returns

Please wear a mask or announce vaccination status upon pick-ups and/or drop-offs, OR ensure you place your items for fix in a safe location, 5-10 minutes prior to our arrival to pick-up your item(s) for fix. We will place them in separated compartments upon pick-up. Upon picking up or dropping off your device(s), we will provide them in a sanitized means, typically with the sanitized device(s) placed in a sealed plastic bag for transport and delivery. We encourage you to clean your phone and phone screen frequently with approved alcohol wipes or another device approved cleaning solution. Do not use household cleaners, such as Windex, as this may damage your glass/lcd.

Personal Protective Equipment

We use personal protective equipment such as masks and gloves, and are constantly sanitizing our work areas, pick-up vehicles and devices.

Sanitized Tools

We’ve increased the frequency of our tool cleaning. We use approved and industry strength cleaning products, which are safe for your devices.

Enhanced Sanitary Procedures

We have enhanced our cleaning procedures, increased frequency of cleaning and sanitization, and made our services contactless, if desired. Complimentary UV-C device sanitization and device wipe down are included. Fix Factory is more than ever committed to safe processes and procedures, and will evolve these as details are released from the Government of Canada. For more information regarding Covid-19, please go to the Government of Canada’s website: Coronavirus Disease (COVID-19) – Information for Canadians‎ AND/OR Coronavirus disease 2019 – World Health Organization

BOOK YOUR REPAIR NOW WITH COVID-CLEAN CONFIDENCE