Your Security Matters at Fix Factory Canada

Secure Fix with Fix Factory

Security First. Always.

Privacy + Device Security

Security First. Always.

Your device can contain some of your most personal information. That’s why Fix Factory (Canada) follows a security-first service process designed to keep you informed, in control, and confident throughout your fix.

The Fix Factory Security Standard

Professional service without handing over your privacy.

Our Certified fTech® Technicians follow clear procedures intended to minimize unnecessary access to your device and personal information.

No Password Hand-Off

We do not ask you to surrender your passcode or password as part of the standard repair process.

Supervised Diagnostics

If device access is required for diagnostics, it is completed with you present and supervising the process.

Your Private Content Stays Private

Photos, messages, accounts and personal files are not part of a standard repair or diagnostic review.

Certified + Accountable

Repairs are handled by trained professionals using documented parts channels and established service procedures.

Know the Red Flags

Privacy and quality should never be an afterthought.

Before handing over your device, watch for practices that can create unnecessary privacy, quality, or warranty risk.

  • Requesting your passcode without a clear, necessary reason
  • Using unknown or unverified replacement parts without disclosure
  • Unclear technician qualifications or repair procedures
  • No written warranty, service terms, or identifiable business information
  • Pricing that seems unusually low without explaining part quality or service limitations
Choose With Confidence

What a professional repair provider should offer.

A quality repair experience should be transparent before the technician ever touches your device.

  • Certified, trained, or otherwise qualified technicians
  • Clear pricing and transparent part-quality options
  • Written warranty coverage and support procedures
  • Secure, supervised diagnostic practices
  • An established business presence and verifiable customer feedback
Security-Focused Privacy-conscious service procedures
Transparent Clear service, parts and warranty information
Professional Certified technicians and accountable support
Onsite. Mobile. Mail-In.

Get Fixed™ with confidence.

Choose the service option that works for you, backed by professional technicians, clear warranty coverage and a security-first approach.

Find My Fix Meet Our Certified Techs
WHY CHOOSE FIX FACTORY (CANADA)

Fast. Convenient. Reliable.

Certified expert device fixes, on your terms. Here’s what makes us different.

Pixel 9 Pro & Pixel 9 Pro XL – Google Extended Repair Program

Pixel 9 Pro and Pixel 9 Pro XL

Google has launched an extended repair program offering free display replacements for a limited number of Pixel 9 Pro and Pixel 9 Pro XL devices affected by a specific hardware defect. This program covers issues like vertical lines or screen flickering for up to three years from the original purchase date. See the original post here: https://support.google.com/pixelphone/answer/16737524

Understand the program

Google has determined that a limited number of Pixel 9 Pro and 9 Pro XL devices may experience issues that affect functionality of the device. 

Google is offering an extended repair program. This program provides support coverage for affected devices. Coverage lasts for 3 years after the original retail-purchase date. 

Your Pixel 9 Pro or 9 Pro XL may qualify for this program. Eligibility requires a vertical line on the display. It must run from bottom to top. Display flicker on Pixel 9 Pro devices also qualifies.

Your phone might not qualify for the extended-repair program. However, similar display or other issues may still be covered. Review Google’s limited warranty for details. 

Eligibility Requirements

To qualify for the free display replacement program, specific conditions must be met:

Covered Issues: The device must exhibit a vertical line on the display running from top to bottom, or experience display flickering.

Timeframe: The device is covered for three years after the original retail purchase date, which is an extension beyond the standard warranty period.

Physical Condition: The phone must not have any other physical damage, such as a cracked screen, damaged cover glass, or signs of liquid intrusion, as these will likely disqualify it from the free program.

Verification: The device must be inspected by Google or an authorized service center to verify its eligibility for the program.


Repair Process

If your device is eligible, the repair process is straightforward:

Service Options: Starting December 8, 2025, repairs are available through Google walk-in centers, authorized service partners, or online warranty repair options.

Data Backup: Google advises users to back up their data and place their phone in “Repair mode” (found in System settings) before sending it in for service.

Warranty on Repair: Any repairs performed under this extended program include a 90-day warranty on the replaced parts.

For the Pixel 9 Pro Fold, Google has also started an extended warranty program for general functionality issues, which may result in a free replacement for eligible devices.

Check Repair Options