Your Security Matters at Fix Factory Canada

Secure Fix with Fix Factory

Security First. Always.

🔒 Why Fix Factory Technicians Are Trusted by Canadians

At Fix Factory Canada, your privacy and device security come first — every time. Our Certified fTech® Technicians follow strict security standards so your data stays safe and your experience stays stress-free. They’re trained to follow strict security-first procedures during every fix. Here’s what that means for you:
✅ We never ask for your passcode or password.
✅ All diagnostics requiring a passcode are done in front of you, under your supervision.
✅ We don’t access your photos, messages, or private data — ever.
✅ All repairs are handled by certified professionals using secure, traceable parts and verified suppliers.

⚠️ Avoid “Shady Shops” and Risky Repairs

Unfortunately, not all repair shops operate with the same integrity. Some cut corners or compromise your privacy by:
🚫 Asking for your passcode unnecessarily
🚫 Using cheap, unverified parts or untrained technicians
🚫 Lacking business registration, insurance, or clear warranty terms
🚫 Offering “too good to be true” pricing that hides shortcuts and risks

🧭 What to Look For in a Quality Repair Shop

Before you hand over your device, make sure you’re dealing with a professional repair provider:
✔️ Certified or accredited technicians (like Fix Factory’s fTech® Certification)
✔️ Transparent pricing and part quality options
✔️ Clear warranty coverage and customer service policies
✔️ Secure and supervised diagnostic procedures
✔️ Established online presence with verified reviews

🛠️ Fix Factory Canada — Security-Focused, Transparent, and Trusted.
📍 On-Site. Mail-In. Mobile. Get Fixed.

Pixel 9 Pro & Pixel 9 Pro XL – Google Extended Repair Program

Pixel 9 Pro and Pixel 9 Pro XL
Pixel 9 Pro and Pixel 9 Pro XL

Google has launched an extended repair program offering free display replacements for a limited number of Pixel 9 Pro and Pixel 9 Pro XL devices affected by a specific hardware defect. This program covers issues like vertical lines or screen flickering for up to three years from the original purchase date. See the original post here: https://support.google.com/pixelphone/answer/16737524

Understand the program

Google has determined that a limited number of Pixel 9 Pro and 9 Pro XL devices may experience issues that affect functionality of the device. 

Google is offering an extended repair program. This program provides support coverage for affected devices. Coverage lasts for 3 years after the original retail-purchase date. 

Your Pixel 9 Pro or 9 Pro XL may qualify for this program. Eligibility requires a vertical line on the display. It must run from bottom to top. Display flicker on Pixel 9 Pro devices also qualifies.

Your phone might not qualify for the extended-repair program. However, similar display or other issues may still be covered. Review Google’s limited warranty for details. 

Eligibility Requirements

To qualify for the free display replacement program, specific conditions must be met:

Covered Issues: The device must exhibit a vertical line on the display running from top to bottom, or experience display flickering.

Timeframe: The device is covered for three years after the original retail purchase date, which is an extension beyond the standard warranty period.

Physical Condition: The phone must not have any other physical damage, such as a cracked screen, damaged cover glass, or signs of liquid intrusion, as these will likely disqualify it from the free program.

Verification: The device must be inspected by Google or an authorized service center to verify its eligibility for the program.


Repair Process

If your device is eligible, the repair process is straightforward:

Service Options: Starting December 8, 2025, repairs are available through Google walk-in centers, authorized service partners, or online warranty repair options.

Data Backup: Google advises users to back up their data and place their phone in “Repair mode” (found in System settings) before sending it in for service.

Warranty on Repair: Any repairs performed under this extended program include a 90-day warranty on the replaced parts.

For the Pixel 9 Pro Fold, Google has also started an extended warranty program for general functionality issues, which may result in a free replacement for eligible devices.

Check Repair Options