Category: Knowledgebase

Find the IMEI, Model Number & Serial Number for Your Samsung Galaxy Device

All mobile devices have a unique identity that is made up of an IMEI number, serial number and model number. The IMEI (or MEID) and serial number are two forms of identification for your phone or tablet. Just like fingerprints for people, these two numbers are different for every phone and tablet. These identifiers help ensure that your device is not a counterfeit and can also help you find it if it is lost or stolen. Additionally, sometimes you may need the IMEI or serial number to redeem special promotions from Samsung or a 3rd party service provider such as Fix Factory Canada.

Note: Available screens and settings may vary by software version and device model.

The difference between IMEI/MEID and serial number

A serial number and IMEI are similar, but have some differences. The serial number is a unique number assigned by the manufacturer (like Samsung) to help identify an individual device, like a phone, tablet, TV, and so on. For example, your phone’s serial number will be different from every other phone Samsung has made. Serial numbers make it easier for the makers to organize and keep track of their products.

On the other hand, an IMEI or MEID is only used for phones or other communication devices. Depending on the carrier, your device will have either an IMEI or MEID. These two numbers are different from a serial number. They are used at an international or global level, not just by manufacturers. Both types of numbers can help network providers track down a device that has been stolen or lost.

Finally, a model number is a specific number that applies to a range of products (i.e., the Note10, Tab S4, etc.). The number will vary depending on the year the product was released, its colour, the carrier, and some other factors. Every model that falls into that category (same colour, etc.) will have the same model number. For example, certain S8 models have a model number of SM-G950U, whereas some S9s have a model number of SM-G960U.

You can register or check your mobile device via At Your Service to find out more about your warranty coverage and find out what is covered, and if you have coverage.

Information about products not manufactured by Samsung, or independent websites not controlled or tested by Samsung, is provided without recommendation or endorsement. Samsung assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Samsung makes no representations regarding third-party website accuracy or reliability. Contact Us or the vendor for additional information.

Original Publish Date: April 08, 2021 | Source: https://www.samsung.com/sg/support/mobile-devices/how-to-find-the-imei-model-number-and-serial-number-for-samsung-galaxy-device/

COVID-19 Pandemic Response

Fix Factory Canada COVID-19 Pandemic Response

Fix Factory is working to keep our customers and communities protected as we adapt our service delivery in response to government restrictions in place to slow the spread of COVID-19. We are committed to making sure you have the support you need during these challenging times. Here’s what we are doing to help.

Contactless and ON-Site Repairs, Pick-Ups & Returns

Please wear a mask or announce vaccination status upon pick-ups and/or drop-offs, OR ensure you place your items for fix in a safe location, 5-10 minutes prior to our arrival to pick-up your item(s) for fix. We will place them in separated compartments upon pick-up. Upon picking up or dropping off your device(s), we will provide them in a sanitized means, typically with the sanitized device(s) placed in a sealed plastic bag for transport and delivery. We encourage you to clean your phone and phone screen frequently with approved alcohol wipes or another device approved cleaning solution. Do not use household cleaners, such as Windex, as this may damage your glass/lcd.

Personal Protective Equipment

We use personal protective equipment such as masks and gloves, and are constantly sanitizing our work areas, pick-up vehicles and devices.

Sanitized Tools

We’ve increased the frequency of our tool cleaning. We use approved and industry strength cleaning products, which are safe for your devices.

Enhanced Sanitary Procedures

We have enhanced our cleaning procedures, increased frequency of cleaning and sanitization, and made our services contactless, if desired. Complimentary UV-C device sanitization and device wipe down are included. Fix Factory is more than ever committed to safe processes and procedures, and will evolve these as details are released from the Government of Canada. For more information regarding Covid-19, please go to the Government of Canada’s website: Coronavirus Disease (COVID-19) – Information for Canadians‎ AND/OR Coronavirus disease 2019 – World Health Organization

BOOK YOUR REPAIR NOW WITH COVID-CLEAN CONFIDENCE