Yes — however:
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We may need to remove the installed part
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Additional diagnostics may be required
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Warranty coverage may be limited or voided
Damage caused during installation is not covered under any warranty.
This includes, but is not limited to:
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Flex cable tears
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Connector damage
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Cracked displays
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Improper installation
No. We do not install customer-supplied parts. This ensures quality control, device safety, and warranty integrity.
By purchasing parts-only, you acknowledge that:
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No repair service is included
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You assume all installation risk
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No guarantees are made regarding outcome
Short Answer - No. Ordering the incorrect part due to:
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Wrong model
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Variant mismatch
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Regional differences
is the customer’s responsibility. However, it's always best to start a support request to determine next steps in cases like this.
It is the customer’s responsibility to confirm:
If you’re unsure, contact us before ordering — we’re happy to help verify compatibility and answer any questions you may have.
No. Diagnostics are not included with parts-only orders.
We do not confirm:
Parts-only purchases may include a limited parts warranty, which covers manufacturer defects only.
Warranty does not cover:
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Damage during self-installation
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Incorrect installation
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Compatibility issues due to device condition
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Physical or liquid damage after delivery
Warranty terms vary by part and will be disclosed at purchase.
No. Parts are supplied as the component only, unless otherwise stated.
Adhesives, seals, screws, or tools are not included unless explicitly listed.
We may offer multiple quality tiers, depending on the device:
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Genuine OEM
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Original Quality
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Premium Aftermarket
Quality options (if available) are disclosed before purchase so you know exactly what you’re getting.
No. Parts-only purchases do not include installation guides or technical support. Professional installation is strongly recommended.
Yes! With our full fix service.
Fix Factory does not install parts purchased under a parts-only transaction, however.
If you want professional installation, please book a full fix service instead of ordering the part only.
Parts-only sales are final once shipped or picked up.
Exceptions may apply only if:
All approved returns must be unused and uninstalled.
Yes. We offer parts-only purchases for select devices and components, depending on availability and model. We offer this option to certified technicians and businesses within the industry.
All parts sold are new unless explicitly stated otherwise. We do not sell used or refurbished parts unless clearly labeled or requested.
Most parts ship within 1–3 business days, depending on availability. Special-order parts may take longer.
Not always. Full repair pricing often includes:
In many cases, full repair offers better overall value.
Parts-only sales are final once shipped or picked up, unless:
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The part is defective out of the box and video is supplied, or
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The incorrect part was supplied, or
- The part is in unused, factory condition with all labels and protective films on within 15-days.
Returns must be requested promptly and parts must be unused and uninstalled.
Parts availability varies by device, but commonly includes:
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Screens / displays
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Batteries
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Charging ports
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Cameras
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Speakers & microphones
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Buttons and flex cables
If you don’t see the part listed, contact us — we may still be able to source it.
Not always.
Full repair pricing often includes:
Parts-only is best suited for experienced users and is restricted to businesses within the same industry.
Parts-only is recommended for:
If you’re unsure, we strongly recommend booking a fix.
No. Parts-only purchases do not include:
Yes. Parts are inspected prior to fulfillment; however, functionality is not guaranteed once installed by a third party or end-user.
You can:
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Contact us directly with your device model and required part
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Request a quote through the website (once access is setup and verified)
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Reach out by phone or text at 1-888-349-3349
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